Troubleshooting

The app won’t open with ⇧⌘C

Another app may own that shortcut. Check Settings → Shortcuts — but if the app isn’t open, that’s chicken-and-egg: open Consistent Notes from the menu bar icon or Launchpad first, then rebind the shortcut. (Rebinding records any shortcut with at least one modifier key.)

My reminder didn’t arrive

• Notifications declined? System Settings → Notifications → Consistent Notes needs to allow them.
• Focus/Do Not Disturb was on at reminder time — the notification delivers quietly to Notification Center.
• Reminders are once-a-day at the exact time in Settings → General → Reminders — check the time.

An entry seems missing

• Search for a word you remember (⌘⇧F) — the entry may be filed under a different date than you expect.
• Open the Heatmap and click the day’s cell — it shows the entry if one exists.
• If files were restored or moved, run Settings → Data → Rescan to re-import dated files. (It skips days that already have content — check the counts it reports.)

My todo didn’t roll over

Rollover only copies todos that are still open (- [ ]). A todo you completed or cancelled on a previous day stays on that day forever — that’s the design: the record of when you did things is part of the journal. Also check the Roll Over Todos setting versus the banner — see Todos & rollover.

Formatting characters are showing / hiding at the wrong times

That’s the Markdown delimiters setting: Always show, Current line (default), or Hidden — in Settings → General. It’s a preference, not a bug, but if it changed on you, the setting is the culprit.

The editor is in some strange mode

If there’s a badge in the editor header reading N, I, or VISUAL, vim mode is on and you’re seeing vim modal states. Press ⎋ to get back to Normal, or turn vim off in Settings → General → Vim Mode. ? in the editor shows the full vim reference.

Still stuck?

Contact support — a real person reads it.